GENERAL : BILLING QUESTION FAQS
With AT&T Online Billing, take advantage of all these great time-saving features:
Sign up for online billing.
No. If you would like a paper copy of your bill, it's easy for you to print one.
The due date of your payment is found on page 1 of your bill.
If you receive your phone bill from AT&T and wish to make a payment arrangement, please call the AT&T Credit and Accounts Receivable Management Center at 1-800-532-7486. If your AT&T Long Distance charges are included in the bill you receive from your local phone company, you will need to contact the company directly.
Please contact the Credit Management Center (CMC) at 1-866-295-6221 from 8 AM to 5 PM Monday through Friday to discuss any late payments or problems with your service being reactivated.
AT&T is currently converting some of its accounts to direct billing. You may still have the option of receiving your AT&T Long Distance charges with your local phone bill for an additional fee. To arrange for your charges to continue to appear with your local phone bill, please contact us.
If you'd like to receive a monthly paper bill, contact us and we'll be happy to bill you monthly by mail. You may also sign up for an AT&T online account. With an AT&T online account, you can view and print your bill on a monthly basis.
AT&T is simplifying the frequency with which you are billed. AT&T will send a bill if your charges are equal to or greater than $30, or if it's been 90 days since your last bill, whichever is sooner.
Most likely you have AT&T Deferred Billing, which means that you are billed only when you reach a total of $30 or more in AT&T Long Distance charges, or every 90 days, whichever occurs first.
Your AT&T Customer ID is your account number, and is your 10-digit phone number followed by 7 digits located on the top right of the first page of your paper bill.
Please contact us for assistance.
You can always view your account balance by logging in to the AT&T Customer Center and selecting Your Account Summary.
Your new or changed calling plan should be displayed on your AT&T bill within 1 - 2 billing cycles.
A billing cycle is the time period between your bill date and the day before your next bill date, usually 30 days. Your AT&T account was assigned a billing date and cycle when it was established.
If you have a Customer Center User ID and Password, you may click on any phone number listed on your online bill to instantly see the name of the person or business you called. You can request a credit if you still don't recognize the number. Please note - information about cell phone and international numbers is not available.
An approved credit will appear on your bill within 2 billing cycles.
Domestic calls are calls that begin and end within the United States, including Puerto Rico, the US Virgin Islands, Guam, and Saipan.
Your first bill actually covers more than one month of service. It includes charges for the current month and for the next full month. Charges for the current month are prorated, which means the monthly rate is divided into a daily rate and you're billed only for the days you receive service.