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GENERAL : BILLING QUESTION FAQS


What are the advantages of AT&T Online Billing?

With AT&T Online Billing, take advantage of all these great time-saving features:

  • Printable copy of the bill
  • Freedom from having to mail payments
  • Freedom from incurring monthly costs of stamps
  • Easy payment options
  • Round-the-clock account access
  • E-mail notification
  • Number look-up
  • Online credit request

Sign up for online billing.

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Will I still get a bill in the mail if I sign up for AT&T Online Billing?

No. If you would like a paper copy of your bill, it's easy for you to print one.

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How long do I have to pay my bill, after I receive the bill?

The due date of your payment is found on page 1 of your bill.

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How can I make payment arrangements for my balance?

If you receive your phone bill from AT&T and wish to make a payment arrangement, please call the AT&T Credit and Accounts Receivable Management Center at 1-800-532-7486. If your AT&T Long Distance charges are included in the bill you receive from your local phone company, you will need to contact the company directly.

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I made a payment, why isn't my service reactivated?

Please contact the Credit Management Center (CMC) at 1-866-295-6221 from 8 AM to 5 PM Monday through Friday to discuss any late payments or problems with your service being reactivated.

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Why did I receive a letter stating I will be billed directly by AT&T?

AT&T is currently converting some of its accounts to direct billing. You may still have the option of receiving your AT&T Long Distance charges with your local phone bill for an additional fee. To arrange for your charges to continue to appear with your local phone bill, please contact us.

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I would prefer to receive my Long Distance service bill monthly. How can I do that?

If you'd like to receive a monthly paper bill, contact us and we'll be happy to bill you monthly by mail. You may also sign up for an AT&T online account. With an AT&T online account, you can view and print your bill on a monthly basis.

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Why didn't I receive an AT&T Long Distance bill for the calls I made this month?

AT&T is simplifying the frequency with which you are billed. AT&T will send a bill if your charges are equal to or greater than $30, or if it's been 90 days since your last bill, whichever is sooner.

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Why am I getting billed for calls that occurred over 3 months ago?

Most likely you have AT&T Deferred Billing, which means that you are billed only when you reach a total of $30 or more in AT&T Long Distance charges, or every 90 days, whichever occurs first.

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Where do I find my account number (Customer ID) on the bill?

Your AT&T Customer ID is your account number, and is your 10-digit phone number followed by 7 digits located on the top right of the first page of your paper bill.

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My name/address is misspelled on my bill. How can I correct it?

Please contact us for assistance.

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What is the balance on my account?

You can always view your account balance by logging in to the AT&T Customer Center and selecting Your Account Summary.

To check your balance by phone, please call the number for the service you have from our contact us page and follow the voice instructions.

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When will my new calling plan be reflected on my AT&T bill?

Your new or changed calling plan should be displayed on your AT&T bill within 1 - 2 billing cycles.

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What is a billing cycle?

A billing cycle is the time period between your bill date and the day before your next bill date, usually 30 days. Your AT&T account was assigned a billing date and cycle when it was established.

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What if there is a call on my bill I don't recognize?

If you have a Customer Center User ID and Password, you may click on any phone number listed on your online bill to instantly see the name of the person or business you called. You can request a credit if you still don't recognize the number. Please note - information about cell phone and international numbers is not available.

If you don't have Customer Center User ID and Password, you can set up an online account and follow the procedure described above or you can contact us.

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If I request a credit, when will it appear on my bill?

An approved credit will appear on your bill within 2 billing cycles.

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What are domestic calls?

Domestic calls are calls that begin and end within the United States, including Puerto Rico, the US Virgin Islands, Guam, and Saipan.

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Can I get a duplicate bill?

If you have lost or misplaced your current bill, you can print a copy online by logging in to the AT&T Customer Center, or contact us.

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Why is my first bill higher than I expected?

Your first bill actually covers more than one month of service. It includes charges for the current month and for the next full month. Charges for the current month are prorated, which means the monthly rate is divided into a daily rate and you're billed only for the days you receive service.

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