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ACCESSING YOUR VOICEMAIL FAQS

Just click on a question from the list below to view the answer.


What is the AT&T VoiceMail Service access number?

Your AT&T VoiceMail Service access number is: 1-888-288-8893.

When calling from home, if prompted, enter your password followed by #. If you are not calling from home, you will be prompted to enter your 10-digit telephone number followed by your password, then just follow the system prompts.

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How do I access my voicemail messages away from home, within the U.S. and Internationally?

You can retrieve your voicemail messages when you are away from home by following the steps below:

  • Dial your home telephone number.
  • Wait for your voicemail greeting to begin playing.
  • Press * during your greeting (this will interrupt the greeting). If the "leave" message tone has sounded, this feature cannot be utilized. You will need to dial your home telephone number again and start over.
  • You will be prompted to enter your password. Enter your 6 to 10-digit password to gain access into your voicemail.

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Can I retrieve my messages by dialing the toll-free number if the telephone line I am using also has AT&T VoiceMail Service?

If you are calling from a telephone number which has AT&T VoiceMail Service, you can dial the voicemail toll-free number as usual, at the point of hearing the "user's announcement", press the (star) "*" button on the telephone set. The voicemail system will prompt you for the 10-digit telephone number of the mailbox you wish to access, and then follow the system prompts.

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Can I retrieve my messages for a different telephone number without having to hang up and redial into the voicemail system?

Once you have listened to voicemail messages from the main telephone number, and are at the main menu, you can press the number "7". The voicemail system will prompt you for the 10-digit telephone number of the mailbox you wish to access. Enter the telephone number and follow the system prompts.

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What is my voicemail default password?

The default password is 111111. The first time you access the voicemail system you will be prompted to enter the default password. The system will also prompt you to create a new 6 to 10-digit voicemail password of your choosing.

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How do I change my voicemail password?

To change your password, dial your voicemail access number and enter your voicemail box number. At the Main Menu: press 4, 3, 1 to change your password.

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How do I reset my current voicemail password?

An AT&T Local Service repair representative can reset your current voicemail password. Repair and Maintenance is open 7 days a week, 24 hours a day. Please call 1-800-288-2747 and follow the prompts for Repair and Maintenance.

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