REPORTING PROBLEMS AND CHECKING STATUS FAQS
The most common problems people have are no dial tone or static on the line. We have provided a Troubleshooting Quick Reference Guide for your Telephone Service that provides a step-by-step guide to performing both inside and outside test on your phone lines as well as some quick tests to do before calling for service. By performing these quick tests you will help us send the right technician; in fact you may not need a technician at all.
Just click on a question from the list below to view the answer.
Follow these simple steps and you're covered!
If your telephone set or Caller ID display unit is in need of repair, visit the AT&T Telephone Protection Plan website or call 1-866-844-5144 to submit your claim. Representatives are available to take your call Monday through Friday, 8:30 a.m. - 12 Midnight ET and Saturday, 8:30 a.m. - 4 p.m. ET. You can only submit a claim on registered equipment. You must register your telephone equipment to submit a claim.
You will either receive a replacement set or a box and prepaid mailing label in which to return your unit to the repair center.
You will receive the repaired or replaced product approximately 10 days from the date it was received at the repair center or the date the approved claim was initiated.
In the event that your equipment cannot be repaired, you will be provided with a "like, kind, and quality" replacement, at no charge!
For complete details, please refer to the AT&T Telephone Protection Plan Terms and Conditions.
If you have previously reported a problem with your local phone service please follow the instructions below to obtain the current status of the reported problem.
Customers who subscribe to an Inside Wire Maintenance Plan are not charged for work covered by their plan. Each separate phone line must be individually subscribed to an Inside Wire Maintenance Plan to be covered by the plan. A "Failure to Cancel Premise Visit Charge" may apply if an appointment is not cancelled prior to the scheduled appointment window.
Also, a "Failure to Cancel Premise Visit Charge" may apply if an appointment is not cancelled prior to the scheduled appointment window.