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VOICEMAIL FEATURES FAQS

Just click on a question from the list below to view the answer.


Is stutter tone available for AT&T VoiceMail Service?

AT&T VoiceMail Service offers "interrupted" tone, or stutter tone as a message waiting indicator. Stutter tone availability is based on your area code and first three digits of your telephone number within your LATA. View a map of your local toll calling area.

New AT&T VoiceMail Service customers living in areas where stutter tone is available will automatically have stutter tone activated on their line.

Existing AT&T VoiceMail Service customers living in areas where stutter tone is available will need to contact an AT&T Local Service Representative to request stutter tone on their line.

STATELATA STATELATA

AL

476, 477, 478, 480

AR

526, 528

AZ

666, 668

*CA

722, 726, 728, 730, 732, 738

DE

228

FL

452, 458, 460

GA

438

IA

632, 635

ID

652

IL

358

IN

332, 336

KS

524, 532, 534

KY

462, 464

LA

486, 488, 490

MA

126, 128

MD

236, 238, 240

MI

340, 346, 348

MN

628

MO

520, 524

MS

482

MT

650

NC

422, 424, 426

ND

636

NE

644

NH

122

NJ

220, 222, 224

NM

664

NY

132, 133, 134, 136, 140

OH

320, 324, 325, 326, 328

OK

536, 538

OR

670, 672

PA

226, 228, 230, 232, 234

RI

130

SC

430, 434, 436

SD

640

TN

468, 470, 474

TX

552, 558, 560, 566

UT

660

VA

236, 244, 248, 252

WA

674, 676

WI

350, 356

WV

254

* Not available in all areas of the LATA.

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How long will I keep my unheard or skipped messages?

Unheard or skipped messages will be kept 20 days for AT&T VoiceMail Service and 30 days for AT&T VoiceMail Plus Service.

Note: There will not be a notice of deletion warning for unheard or skipped messages.

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Will I receive a deletion warning for my saved message?

Saved voicemail messages will be kept 30 days for AT&T VoiceMail Service and 40 days for AT&T VoiceMail Plus Service.

Note: You will hear a notice of deletion warning 7 days prior to actual deletion.

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How do I use the pager notification feature of AT&T VoiceMail Plus Service?

AT&T VoiceMail Plus Service will page you while you're away from home with your voicemail access number.

To enroll in this option, you must set this up via the https://vm.att.com website. Follow the link for Settings and then Pager Notification.

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What is Autoplay and how do I use it?

Autoplay is an advanced feature of your AT&T VoiceMail Service. This feature allows you to play your messages without any key actions from you. You will still have the option to save or delete each message. To activate or deactivate the Autoplay feature, from the Main Menu: Press 4, 2, 1 and follow the prompts.

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Can I access AT&T VoiceMail online?

Yes. You can access AT&T VoiceMail online at https://vm.att.com.

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How do I change my voicemail personal greeting?

To change your greeting, dial your AT&T VoiceMail Service access number and enter your voicemail box number. At the Main Menu: press 3, 1 to change your personal greeting.

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How do I activate/deactivate the time and date stamp?

To activate or deactivate your voicemail time and date stamp:

  • Dial your AT&T VoiceMail Service access number.
  • From the main menu, press 4, 2, 3 and follow the prompts to activate or deactivate your time and date stamp.

Note: You may also press 66 while listening to a message or immediately after to get the time and date stamp.

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What are Sub Mailboxes and how do I use them?

Sub Mailboxes allow AT&T VoiceMail Plus Service users to create up to 3 additional private mailboxes within your own mailbox for family members and/or business associates who receive calls on your phone. Each Sub Mailbox functions as a private mailbox with its own password and greeting. (Only the user of the main mailbox will receive pager notification of the new messages left in the main mailbox and/or the Sub Mailboxes.)

Creating Sub Mailboxes

  1. Enter your voicemail box and from the main menu, press 4 for Mailbox Settings.
  2. Press 4 for Group Mailbox options.
  3. Enter the number of the Sub Mailbox you would like to create: 1, 2 or 3.
  4. Follow the system prompts.

Listening to Messages in a Sub Mailbox

  1. Enter your voicemail box.
  2. When prompted, enter the password of the Sub Mailbox followed by the # sign. The first time a Sub Mailbox is accessed, a short tutorial instructs the user to select a new password and greeting.
  3. To listen to messages, press 1.

Sample Greeting:
Hi, you've reached Jane Doe. If you'd like to leave a message for John, press 1; to leave a message for Joe, press 2; to leave a message for Jill, press 3; to leave a message for me, simply wait for the tone. Thanks for calling.

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What are Group Distribution Lists and how do I use them?

You can send a message to more than one person by creating a Group Distribution List. Group members must also be AT&T VoiceMail Service subscribers.

Creating a Group Distribution List

  1. Enter your voicemail box and press 4, 1.
  2. Enter a number for the Group Distribution List and then record a name for this group distribution list.
  3. Enter the 10-digit phone number of each AT&T VoiceMail Service subscriber to add to the list.

Sending a Group Message

  1. Enter your voicemail box and press 2.
  2. Enter the number of the group distribution to receive the message followed by the # sign.
  3. Record your message and press the # sign.
  4. Press # to send
  5. If you want to select a special delivery option, press 1. Special delivery options are:
    • 2 for Urgent.
    • 3 for Private.
  6. Press the # sign to send your message.

Deleting a Group Distribution List

  1. Enter your voicemail box and press 4, 1, 2.
  2. Enter the number of the group distribution list to delete and press 3.

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Can I change the number of times my phone rings before my voicemail takes the call?

Contact an AT&T Local Service Representative to change the number of times the phone rings before the voicemail service takes the call.

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Is it possible to change the length of time callers will have to leave a message?

No. AT&T VoiceMail Service comes with 4 minutes of message recording time and AT&T VoiceMail Plus Service comes with 5 minutes of message recording time, which cannot be altered in any way.

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Can I send a message to another AT&T VoiceMail Service subscriber without ringing that subscriber's phone?

Yes, you can easily send messages to other AT&T VoiceMail Service subscribers in your home area.

Note: This will only work with other AT&T VoiceMail Service customers.

  1. Enter your voicemail box and from the main menu, press 2.
  2. Enter the 10-digit phone number you want to send your message to.
  3. Record your message and press the # sign. (To replay your message before you send it, press 1).
  4. If you want to select a special delivery option, press 1. Special delivery options are:
    • 2 for Urgent.
    • 3 for Private.
  5. Press the # sign to send your message.

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