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YOUR ONLINE BILL FAQS

Just click on a question from the list below to view the answer.


What are the advantages of signing up for AT&T Online Billing?

There's so much you can do with AT&T Online Billing. It's free, secure and convenient.

  • Choose a bill payment option designed to make your life easier.
  • Prevent late payments by choosing Automatic Bill Payment.
  • Or, choose to view and pay your bill each month with a single click.
  • Access up to 3 months of online bills.
  • And if you ever need a paper copy of your bill, you can easily print it.

It' s easy to go paperless right now. Just complete our brief sign-up process.

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Is AT&T Online Billing secure?

Yes. At AT&T, we understand that security and privacy are important to you, so we've taken steps to ensure that your checking account number, credit card number, or other sensitive information is never sent unprotected over the Internet.

Through the use of a security protocol known as Secure Sockets Layer (SSL), we encrypt your information prior to transmission over the Internet so it can't be read in transit. Your name, address, payment information -- anything about your account -- cannot be read by anyone else as the information travels from your computer to ours.

Look for the lock at the bottom of your browser window. In a secure area, the lock will be closed. Learn more.

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What AT&T services appear on my online bill?

All AT&T Long Distance, Local, Local Toll, and International services linked to your residential phone service account are combined on a single online bill. Charges for each type of service will appear in separate sections of your monthly bill.

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Can I view my bill online if I receive a paper bill?

Yes. Your current monthly bill is available for viewing online on or shortly after your AT&T bill date each month. In fact, your online bill will be available for viewing before you receive your paper bill in the mail.

You can view your current AT&T residential phone bill at the AT&T Customer Center. To do so, Log In to the AT&T Customer Center. Once you log in, select the View Bill tab at the top of the page. You can also view information about your current bill from Your Account Summary.

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Why aren't I receiving the notification to tell me my bill is online?

The Online Bill notification is sent to customers who have selected to suppress their paper bill. If you have selected to suppress your paper bill and you still are not receiving the monthly Online Bill notification, please check the following:

  • Ensure that Use SSL 2.0 and Use SSL 3.0 are checked on your browser tools
    • Contact your browser provider for instructions on how to check this
  • Ensure the e-mail address that is on your account is correct.
  • If your e-mail provider does not accept html e-mails, change your e-mail delivery format to text
  • If you pay your bill using Automatic Bill Payment, ensure you are set up to receive the Online Bill notification
    • Log into the Customer Center at http://www.att.com/customerservice, click Your Account Settings, select the e-mail tab, and ensure the radio button is checked next to Please notify me each month when my bill is available for viewing.
  • Verify your e-mail inbox is not full
  • If you have a spam folder on your e-mail account, check it to see if the e-mail is in there.
  • Check with others in your household to see if someone else may have deleted your e-mail notification.

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How do I find out the amount due on my current bill?

Log In to the AT&T Customer Center, then select the Your Account Summary tab at the top of the page. This page contains information on your current bill, including your Current Amount Due.

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Why aren't my recent payments reflected in the Total Amount Due on my online bill?

The Total Amount Due on your online bill does not update when you make a payment. However, you can check your payments by selecting either Payment History or Your Account Summary from the top navigation. Depending on how you made your payment (check, EFT, credit card), it may take up to 5 days to process the payment and post it to your account. When your payment clears, your current amount due on your Payment History and Your Account Summary will be reduced by the appropriate dollar amount.

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