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Online Payments

Just click on a question from the list below to view the answer.


Are my online payments secure?

Yes. At AT&T, we understand that security and privacy are important to you, so we've taken steps to ensure that your checking account number, credit card number, or other sensitive information is never sent unprotected over the Internet.

Through the use of a security protocol known as Secure Sockets Layer (SSL), we encrypt your information prior to transmission over the Internet so it can't be read in transit. Your name, address, payment information -- anything about your account -- cannot be read by anyone else as the information travels from your computer to ours.

Look for the lock at the bottom of your browser window. In a secure area, the lock will be closed.

Use the Verisign® browser check to verify you are using a secure browser compatible with these technologies. You need at least 56 bit encrypted SSL to view your bill or pay your bill by credit card. You need 128 bit encrypted SSL to pay your bill by checking account. For more information concerning online security visit the Learn the Net web site.

To upgrade your browser, you can go to one of the following vendors, depending on your preference: Mozilla Firefox® or Microsoft Internet Explorer (IE).

* Microsoft and Internet Explorer are trademarks of the Microsoft Corporation; Mozilla Firefox is a trademark of the Mozilla Foundation.

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What are the advantages of paying my current bill online?

It's a great way to pay your AT&T residential phone bill if you're out of town or don't have time to mail your payment. Paying your bill online is completely secure, and it saves you the cost of a stamp and the effort of writing and mailing a check.

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What are the requirements for paying online?

  • Be an AT&T customer.
  • Have an online account with an active telephone number.
  • Accept the terms and conditions.
  • Have a checking account or credit card.
  • A secure browser, such as Microsoft® Internet Explorer 6 or higher, or Mozilla Firefox® 1.5 or higher* using one of the following:
  • Have an email account to receive emails from us.
  • Have a web browser set to accept cookies. (Accepting temporary cookies is sufficient.)
  • We also recommend that you set your browser to enable JavaScript. JavaScript is a computer programming language that allows us to display information about you on our Web site, such as the details of your online bill. If JavaScript is not enabled, you may not be able to experience all site features. In most browsers, JavaScript is enabled through the adjustment of security settings. Learn how to adjust your browser settings to enable JavaScript.

* Microsoft and Internet Explorer are trademarks of the Microsoft Corporation; Mozilla Firefox is a trademark of the Mozilla Foundation.

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How do I pay my current bill online?

You can pay your AT&T residential phone bill using your checking account or credit card. We accept MasterCard®, Visa®, American Express®, and Discover® Network credit cards.

To pay your current bill now, Log In to the AT&T Customer Center with your User ID and Password. (If you don't have a User ID and Password, click on First Time User in the log in box.) After you log in, select Pay Bill from the top navigation and follow the easy directions to pay your bill.

If you plan to pay via the Web regularly, you might find it more convenient to sign up for AT&T Online Billing, which offers Automatic Bill Payment or AT&T View-N-Pay® payment options. Learn more and sign up.

To pay your online bill from your personal checking account, you must have an Internet browser that supports the 128-bit encryption security standard.

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Can I cancel a payment I just made online?

Once you confirm the payment to your online account, it cannot be cancelled.

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Can I schedule a payment today to be deducted in the future?

Currently we do not offer a pre-scheduled payment option. However, you can choose our convenient Automatic Bill Payment option, which allows you to pay your bill automatically on the same date each month.

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How do I pay my bill if it is less than $1?

You may wait until your balance is above $1, or you can pay a minimum of $1 now. Any overpayment will be applied to your charges next month.

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Why do I receive an error when I try to pay my bill?

You will need to clear your browser's (e.g., Internet Explorer or Netscape) disk cache or temporary Internet files and your cookies. If you need instructions on how to clear your browser's disk cache, temporary Internet files, or cookies, contact your browser provider.

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How do I find out the amount due on my current bill?

Log In to the AT&T Customer Center, then select the Your Account Summary tab at the top of the page. This page contains information on your current bill, including your Current Amount Due.

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When can I expect my online payment to post to my account?

Depending on how you made your payment (check, EFT, credit card), it may take up to 5 days to process the payment and post it to your account. When your payment clears, your current amount due on your Payment History and Your Account Summary will be reduced by the appropriate dollar amount.

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Can I pay my bill at other web sites?

Whether it be your personal bank, credit union, brokerage firm, or your favorite financial management software, now you can consolidate all of your billing needs. View and pay your AT&T bill along with your other bills from one convenient location.

Sign up today at one of over 1000 sites that offer online bill payment services and never be bothered by receiving bills in the mail, writing checks or buying stamps again.

Also, you can View and Pay your AT&T Bill, at no charge, at MyCheckFree.com.

AT&T does not charge a fee for this service but check with other providers for information on whether they charge any service fees.

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Does AT&T offer online billing in other languages?

No. Currently all AT&T Online Bills are presented in English.

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What payment options do I have if I sign up for AT&T Online Billing?

We offer several payment options, so you can choose the one that works best for you:

With Automatic Bill Payment, you can forget about paying your bill -- but we won't. We'll take care of it for you automatically. Each month, 10 - 20 days after your online bill is posted, your current amount due is automatically debited against your authorized personal checking account or charged to your selected credit card.

With AT&T View-N-Pay®, you have control over exactly when you pay your bill each month. You securely store your payment information, then return to the Customer Center each month to authorize payment with a click. We'll even e-mail you when your online bill is ready to view and pay.

To enroll using checking account, you must have an Internet browser that supports the 128-bit encryption security standard.

You can also arrange to receive and pay your AT&T bill online at an Authorized Online Bill Payment service Provider. These include many banks, credit unions and financial management services. For more information and a list of Authorized Online Bill Payment Service providers, visit Checkfree®.

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What are the advantages of Automatic Bill Payment?

Automatic Bill Payment is the most convenient way to pay your AT&T Online Bill. Your amount due will automatically be charged each month to the checking account or credit card of your choice, eliminating a trail of paper bills and checks. You'll also have access anytime to your current and prior online bills to sort, review, and print. There are also several resources for finding answers to questions and getting personal assistance.

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What are my payment choices with Automatic Bill Payment?

You can choose to pay your online bill with an automatic monthly checking account debit or credit card charge. We accept MasterCard®, Visa®, American Express®, and Discover® Network credit cards. You cannot change your billing information more than once every 72 hours. For checking account, you must have an Internet browser that supports the 128-bit encryption security standard.

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When will my checking account or credit card be charged if I choose Automatic Bill Payment?

If you select Automatic Bill Payment, your credit card or checking account will be charged on the payment due date of your AT&T Online Bill. If you pay with your checking account, your payment will be debited approximately 20 days after your bill is available for viewing online. If you pay with a credit card, your account will be charged approximately 10 days after your bill is available for viewing.

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What are my payment choices with AT&T View- N-Pay®?

With AT&T View-N-Pay, you must pay your online bill with your checking account. To use a credit card, choose the Automatic Bill Payment option. You cannot change your billing information more than once every 72 hours. For checking account, you must have an Internet browser that supports the 128-bit encryption security standard.

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When will my checking account be charged if I choose AT&T View-N-Pay®?

AT&T will send you an e-mail each month when your online bill is available for review and you will then have about 20 days to pay your bill. When you authorize a debit to your checking account, it takes 3 - 5 days to process. (To use a credit card, choose the Automatic Bill Payment option.)

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How do I change my AT&T Online Billing payment option?

It's easy to switch between Automatic Bill Payment and AT&T View-N-Pay®. Select Your Account Settings from the top navigation, then click the Payment tab. In the Payment Option section, click to change your payment option.

If you switch from Automatic Bill Payment to AT&T View-N-Pay®, there may be a delay of up to a full billing cycle before you can begin paying your online bill manually. Until then, automatic payments will continue to be charged to your checking account or credit card. (To pay with a credit card, you must select the Automatic Billing Payment option.) You will receive e-mail notification when your online bill is available for payment.

If you switch from AT&T View-N-Pay® to Automatic Bill Payment, there may be a delay of up to a full billing cycle before automatic payments begin. When you request the switch you will be asked to pay any outstanding balance and be provided with a link to "Pay Now".

For checking account, you must have an Internet browser that supports the 128-bit encryption security standard.

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How do I change my AT&T Online Billing payment method?

It's easy to switch between or update credit card and checking account information. Select Your Account Settings from the top navigation, then click the Payment tab. In the Payment Option section, click to change your payment method.

There may be a delay of up to a full billing cycle before your new payment method takes effect. Until then, your payments will continue to be charged to your previous recorded information. You cannot change your billing information more than once every 72 hours. To update or switch to checking account, you must have an Internet browser that supports the 128-bit encryption security standard.

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